Review policy

Reviews on JustNearby help people choose local businesses. To keep them useful and fair:

Who can review

• You must sign in with your email address before you review. We never show your email.
• One review per person per business. You can update it at any time.
• Owners and staff can't review their own business, and businesses must not review competitors.
• Reviews must be about your own, genuine experience. Don't post reviews you've been paid or rewarded for, or written for someone else.

What we publish

• We publish all genuine reviews, good and bad. Businesses can't remove reviews they don't like, and we don't hide negative reviews.
• We remove reviews that are fake, abusive, discriminatory, include personal information, or aren't about a real experience with the business.
• Businesses can reply publicly to any review.

Reporting a review

Anyone can report a review using “Report this review”. We look at reports within two working days and keep a record of what we decide.

JustNearby doesn't edit reviews and doesn't change the order of reviews for payment. Ratings are the average of all published reviews.